Welcome to Harold G Walker

Accessing Legal Services during the coronavirus ‘lockdown’

Current events haven’t stopped the need for people from all walks of life to access legal advice and assistance for a wide variety of reasons.

Harold G Walker Solicitors are very much ‘open for business’ (although remotely rather than via our offices as usual, for however long it takes for us all to beat this coronavirus).

The coronavirus ‘lockdown’ certainly isn’t slowing us down. Here’s what Harold G Walker Solicitors are doing to make sure our clients and staff can still get the job done whilst staying safe during this difficult time:

By Telephone:

Despite almost all of our staff currently working from their homes, our telephone system means that our clients can still call any of our offices as usual in order to speak directly with their lawyer.

We can also easily include more than one person on the same call via our ‘conference’ facility, so that everyone can hear each other and be equally involved in the discussion (whilst being in completely different locations).

[Conference calls can enable you to have an extra ‘pair of ears’ when hearing advice, or if an important legal decision has to be made by several people working together]

By Video Call: (if you want to see and not just hear your lawyer)

This is available via any device with camera/mic and internet facility.

We are currently using ZOOM, so clients do not need to create an account, unlike Skype or WhatsApp; we simply send a secure link for clients to use to connect to their pre-arranged ‘meeting’.

In the same way as on the telephone, a video call can include not only the client but also a friend or family member, who can be elsewhere without having to breach ‘social distancing’ or ‘isolation’ rules.

 [Did you know only about 33% of communication is from the sound of a voice alone? You can gain 100% of the benefit from actually seeing your lawyer on a video call]

By Email:

Whilst we can still post out letters if necessary, sending and receiving emails means that you do not have to go out to a post box (or worry about having to buy stamps!)

This is particularly useful if you want the answer to a legal question, without using the telephone or video call options.

Documents can be sent to clients by email just as easily as by post, but important documents will still be posted (especially if a client cannot print them out at home).

[We will never ask you to send us your bank details by e-mail, will never send you an e-mail requesting that you send us money and we will never advise you of a change in our bank details by e-mail. Financial information will always be dealt with by post, in person or via the telephone]

Whatever legal help you need, simply contact any 1 of our 4 offices by telephone or email.

We also have a free 24 hour bereavement helpline: 0330 332 8233

Client Testimonials