Harold G Walker Solicitors Complaints Procedure
Our Complaints Policy
We are committed to providing a high-quality legal service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Your complaint might concern the way in which you have been dealt with, the quality of the advice which you have received, or any invoice that you have received.
Our Complaints Procedure
If you have a complaint, please contact our client care Partners Simon Nethercott or Hugh Storry Deans with the details at Harold G Walker Grenville House 30 West Borough Wimborne Dorset BH21 1NF or telephone 01202 881454. It is preferable that you do put your concerns in writing, but if you would prefer not to, or if you would find it difficult to do so, they may be contacted by telephone.
What will happen next?
You may, if you wish, approach the Legal Ombudsman who can investigate complaints about service against lawyers, including firms of solicitors. He will usually expect us to have concluded our examination of your complaint within eight weeks.
What to do if we cannot resolve your complaint:
If we are unable to resolve your complaint, then you can have the matter independently looked at by the Legal Ombudsman who investigates complaints about service issues with lawyers. If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly.
You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333 between 9.00 to 17.00; Email: firstname.lastname@example.org ; PO Box 6806, Wolverhampton, WV1 9WJ
You will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint and within 1 year of the date of the issue you are complaining about, see link leo-here-if-you-need-us-leaflet.pdf (legalombudsman.org.uk)
You may also have the right to apply to the Court for an assessment of our bill within 1 month from delivery of the bill under Part III of the Solicitors Act 1974.
What to do if you are unhappy with our behaviour:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Solicitor Regulation Authority – Contact center
Tel: 0370 606 2555
SRA is open today from 08.00 to 17.00 (Except Tuesdays from 09.30 to 17.00)
Harold G Walker Solicitors Grenville House 30 West Borough Wimborne Dorset BH21 1NF | Tel 01202 881454